CHRISTMAS SALE
Our Christmas Sale begins on 24th December and ends on 2nd January.
Your discount will be activated in the Checkout section , just before the payment process. To activate the discount you must enter this code 5N8-TNL-QG3 into the coupon section. If you do not enter this code, you will not receive your discount and we will be unable to retrospectively apply it.
Discount will not be applied to Postage & Packing charges.
Shepherds will be closed until the 2nd January and your parcels will be sent as soon as possible, there may be a delay due to volume of orders.
If you have any queries, please use email as this will be answered out of hours.
About Us
Shepherds Bookbinders was formerly known as Falkiner Fine Paper. It is part of the Shepherds Group of Companies also incorporating Sangorski & Sutcliffe and Zaehnsdorf (est.1842).
Our Head Office is:
Shepherds Bookbinders Ltd
76 Rochester Row
London
SW1P 1JU
UK
Making A Purchase
To make a purchase simply browse our online Store, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. Occasionally we will require you, the customer to enter a promotional code in the 'Coupon' section on the payment page where applicable e.g for online sales promotions. There are occasionally some products which will be less expensive online than they may be in store. These are web only deals and will be treated as such. These prices may not be available in store.
Minimum Spend
We do not have a minimum spend requirement online. For telephone or in store purchases we have a minimum spend of £5 for credit card transactions excluding P&P charges.
Post & Packing
Our postal rates are calculated automatically based on volumetric size and weight. This means that some packages will be posted via Royal Mail and others via Parceline. If there is an issue we will contact you to arrange an appropriate shipping method. We make an appropriate charge for packaging, calculated through volumetric size. Our minimum P&P for the UK is £3.00. Our delivery partners are DPD, FedEx and Royal Mail. Royal Mail can take up to 1 week to deliver, DPD & FedEx are on a next working day service with full tracking. We regret that parcels lost by Royal Mail cannot be replaced. Our Same Day (Lewis Day) service within London (M25 area) is for orders placed before 4.30pm.
Shipping Abroad
Our online store is set up for most European countries. VAT free purchases are available for European customers who can provide us with a company VAT number (exc. UK). We ship to Canada, USA, Australia & New Zealand using FedEx as our delivery partner. Deliveries to North America are on a next working day basis and should be with you before 10.30am and deliveries to Australia and New Zealand are on a 4 day service, however both services are dependent on clearing Customs and you are liable to pay any local tax due to the relevant authorities.
Delivery Schedule
We will normally process and despatch your order to you within 2 business days . If there are likely to be any delays in fulfilling your order we will advise you of such.
Back Orders
Our online Store should will display items our entire stock portfolio, however due to the nature of our business, accurate stock holding can not always be guaranteed. If your item is not in stock, we will back order for you with your agreement. Should there a long expected delay, you will be contacted with the option to cancel your order if you would rather not wait.
Tax Charges
VAT @ 17.5% is payable on all orders that are to be delivered to countries within the European Union. All shipments destined for countries outside of the EU are not subject to tax (VAT).
Please note, that shipments destined for countries outside of the EU, may be subject to local import duties and taxes for which you, the customer will be liable for.
Reaching Us
If you need to reach us, please email us on shop@falkiners.com, alternatively, you can call on 020 7831 1151 or write to us at 76 Southampton Row, London, WC1B 4AR.
Privacy Policy
Shepherds Bookbinders Ltd. do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to
keep track of the contents of your shopping cart once you have selected an item.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Online Returns Policy
If you as a private individual wishing to return something that you have bought from us, please either write, e-mail or telephone us the details within 7 working days of receiving them to make arrangements for their return to us by you. You, the customer will be liable for the cost or returning the goods.
Our Returns Policy excludes products sold to businesses. These are business-to-business contracts.
We cannot return items that fall under these conditions
- personalised goods or goods made to a consumer's specification
- goods that cannot, by their nature, be returned
Online selling is governed under the Distance Selling Regulations, details of which can be found here.
Instore Returns Policy
We do not offer a refund policy on purchases made instore although we will usually offer an exchange excluding all paper purchases and personalised goods or goods made to the customer's specification.
Remittance Terms
Payment for goods can be authorised immediately using a credit card or alternatively a request can be made for a pro-forma invoice.
Please note - all bank charges on drafts will be the responsibility of the buyer.
We accept payment using the following credit cards, Mastercard, Visa, Switch and Visa Delta. If you are shopping from outside the United Kingdom, your order will be debited in pounds Sterling, and your credit card company will convert the transaction into your own currency. Credit card information can be sent by phone, fax, post or via our encrypted form. For security reasons, we do not recommend that you send your credit card details by e-mail. Orders will be charged to credit cards at time of shipment, with back ordered items only being charged when ready for dispatch.
