About Us
Shepherds Bookbinders was formally known as Falkiner Fine Paper. It is part of the Shepherds Group of Companies also incorporating Sangorski & Sutcliffe and Zaehnsdorf (est.1842).
Our Head Office is:
Shepherds Bookbinders Ltd
76 Rochester Row
London
SW1P 1JU
Making A Purchase
To make a purchase simply browse our online Store, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
Minimum Spend
We do not have a minimum spend requirement.
Post & Packing
Our postal rates are calculated automatically based on volumetric size and weight. This means that some packages will be posted via Royal Mail and others via Parceline. If there is an issue we will contact you to arrange an appropriate shipping method.. We make an appropriate charge for packaging, calculated through volumetric size. Our minimum P&P for the UK is £3.75.
Shipping Abroad
Our online store is set up for most of Europe. For orsers to North America (USA & Canada) and to Australasia, please contact the store by email and we will arrange a shipping quote based on your individual order.
Delivery Schedule
We will normally process and despatch your order to you within 2 business days . If there are likely to be any delays in fulfilling your order we will advise you of such.
Back Orders
Our online Store should will display items our entire stock portfolio, however due to the nature of our business, accurate stock holding can not always be guaranteed. If your item is not in stock, we will back order for you with your agreement. Should there a long expected delay, you will be contacted with the option to cancel your order if you would rather not wait.
Tax Charges
VAT @ 17.5% is payable on all orders that are to be delivered to
countries within the European Union. All shipments destined for countries outside of the EU are not subject to tax (VAT).
Please note, that shipments destined for countries outside of the EU, may be subject to local import duties and taxes.
Reaching Us
If you need to reach us, please email us on shop@falkiners.com, alternatively, you can call on 020 7831 1151 or write to us at 76 Southampton Row, London, WC1B 4AR.
Privacy Policy
Shepherds Bookbinders Ltd. do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to
keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
If you wish to return something that you have bought from us, please either e-mail, telephone or fax us the details within 7 working days of receiving them to make arrangements for their return to us by you. You, the customer will be liable for the cost or returning the goods.
Remittance Terms
Payment for goods can be authorised immediately using a credit card or alternatively a request can be made for a pro-forma invoice.
Please note - all bank charges on drafts will be the responsibility of the buyer.
We accept payment using the following credit cards, Mastercard, Visa, Switch, and Visa Delta. If you are shopping from outside the United Kingdom, your order will be debited in pounds Sterling, and your credit card company will convert the transaction into your own currency. Credit card information can be sent by phone, fax, post or via our encrypted form. For security reasons, we do not recommend that you send your credit card details by e-mail. Orders will be charged to credit cards at time of shipment, with back ordered items only being charged when ready for dispatch.
